HOW CAN I CONTACT YOU?

We have 24/7 Live Chat on our website, or contact us here

You can also send us a direct message on our Instagram

CAN YOU SIZE ITEMS?

For all rings, if you worry it runs large, we offer a ring acrylic insert which can help shrink the size of a ring by 1-3 sizes

For all bracelet, if your wrist measures 1/2 inch larger or smaller from the size of the bracelet, usually we can help do minor adjustment so the bracelet will fit perfectly. Contact us here prior to purchase to make sure we do the adjustment before we ship the item

DO YOU OFFER LAYAWAYS?

Yes we do offer up to three months with biweekly or monthly payments

For example, for a piece priced at $3000, you can choose to pay:

1. Every two weeks: $3000/6 payments=$500 every two weeks for 3 months

2. Or monthly at $1000 every month

Please submit your layaway request by contacting us, and we will get back to you within 24 hours

We currently offer layaway through Paypal only

Layaway options only apply to full price items. Please note that we do not offer layaway for any items currently on sale or discount

IS IT SAFE TO PURCHASE ONLINE FROM TOQOS.COM?

Absolutely! Toqos is based in San Francisco, managed and run locally. Toqos is "Shopify Secure" and uses Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. Shopify complies with the highest level of Payment Card Industry (PCI) standards. We do not store any credit card details nor do we share your personal information with any third party. 

However, if you are still concerned with placing your order, please contact us and we will contact you regarding an alternative method to place your order.

WHAT PAYMENT METHODS DOES TOQOS ACCEPT?

Currently, we accept Visa, Mastercard, American Express, Discover, JCB, Dinersclub, Shopify Pay, Apple Pay, and PayPal. If you would like to arrange payment via another method, we are happy to assist you.

Please contact us directly at contact us.

HOW MUCH DOES DELIVERY COST?

For domestic US orders, we offer Free 2 Business Day Shipping.

For international orders, shipping cost will vary from $7-$60 depending on the country.

WHAT SIZE SHOULD I ORDER?

Contact our 24/7 Live Chat or contact us here so we can help you find your best fit.

We have also created ring and bracelet fitting guide HERE

WHAT IS YOUR RETURNS POLICY?

We offer 30-days hassle-free return for all domestic US orders.

The item/s must be in original condition. Item/s must not have been worn, damaged, exposed to smoke, or altered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements.

Toqos offers a full refund (item price excluding original shipping cost).

All returns can be sent back to our San Francisco location.

To initiate a return, please contact us

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email with a tracking number

If you did not receive this email, please contact us.

WHEN WILL MY ORDER ARRIVE?

Your order will be delivered all in 3-5 working days

There may be the occasional delay due to weather or customs clearance processes which are out of our control

Toqos uses USPS priority and DHL for all orders

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that Toqos does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to the country.

Since these fees are not computed nor applied to orders by Toqos, please contact your local customs office to find out more information if you are unsure of the charges.

WHAT IF THE ITEM I RECEIVE IS DAMAGED?

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a damaged item, please contact us within two days of delivery.